Returns & Refunds

Returns & Refunds

We want you to love what you've ordered. If something isn't quite right, we're here to help — no fuss, no hassle.

90-Day Return Window

You have 90 days from the date you receive your item to initiate a return. Whether it's not what you expected, doesn't fit quite right, or you've simply changed your mind — we'll take it back, no questions asked.

Free Returns

We refund your return shipping costs in full. Returning to us won't cost you a penny.

How to Return an Item

  1. Contact us to let us know you'd like to return your order.
  2. Send your item back to us at: 18 Maguire Avenue, Hadfield, Glossop, SK13 1DE
  3. Once we receive your item, we'll process your refund immediately.

Please return the product within 30 days of notifying us. Items should be unused and in their original condition where possible.

Damaged or Defective Items

If your order arrives damaged or defective, please email us as soon as possible at peakbikestation@gmail.com with your order number and a photo of the item. We'll sort it out for you — defective or damaged items will be refunded or exchanged at no cost to you.

EU Customers

If you're located in the European Union, you have the right to cancel your order within 14 days of receiving your goods without giving any reason, under the EU Consumer Rights Directive 2011/83/EU. You must then return the goods within 90 days of notifying us. Refunds are processed within 5 business days of receiving the returned item, using the same payment method as the original purchase. No restocking fee is charged.

Get in Touch

We're always happy to help. Reach us at peakbikestation@gmail.com or call 07732 086758 and we'll get things sorted for you.